Frequently Asked Questions - Go back to HELP

  1. Does NetStar Secure allow HIPAA and GLB compliance?

  2. What is "Secure Message" and how do I use it?

  3. How can I reset my password?

  4. Do you have something I can show my clients or patients on HIPAA?

  5. What is the difference between Safety Mail; Certified Mail and Send File?

  6. Who do I contact to ask a question?

  7. Why do I have to enter my password every time I log in?

  8. Why does NetStar Secure use Proprietary Code and Technology?

  9. How large is your customer base?

  10. Will the NetStar Secure system help us become HIPAA compliant?

  11. Can NetStar Secure be Self-Managed?

  12. How does the free trial offer work?

  13. Does the recipient of a password protected e-mail (Certified Mail) need to be a subscriber of your service?

  14. How does a recipient of a password protected email retrieve their secure message if they do not have an account with NetStar Secure?

 

 

 

 

 

1. Does NetStar Secure allow HIPAA and GLB compliance?
 

 

YES!  NetStar Secure's "Secure Message" utility allows you to mange HIPAA and GLB electronic compliance requirements with ease.  Seamlessly integrating "secure delivery" and "secure reply" along with requirements such as date expiration retraction and maintains an audit trail documenting each email for accountability.
 

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2. What is “Secure Message ” and how do I use it?
   

“Secure Message” is a utility within our system that allows you to securely communicate PHI via our virtual private network (VPN)   Using NetStar Secure properly allows you to meet HIPAA and GLB electronic compliance regulations..  The internal "audit tracking"  of the sending and verify that the intended recipient has received and viewed the message, document or file. Your recipient will receive a Notice of Secure Message and a Temporary Password – they enter their email address and then choose a “Permanent Password”  they will use each time you send a “Secure Message”. Any electronic message, file, document, image, video or audio. NetStar Secure technology scales from a simple email to beyond an MRI.

The NetStar Secure VPN allows your recipient to REPLY and even ATTACH FILES to a "Secure Message" allowing you to communicate with anyone with an email address. 

 

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3. How can I reset my password?
 

 

Go to the Login In page.  Click on “Forgot Password”.  (a) Enter your Alternative email address – this is the address you used to sign up on Safety Send. (b) Answer the Security Questions (c) Click “SUBMIT”. Instructions will be sent to the Alternative Email address for you to re-establish a new permanent “PASSWORD”.

   
 

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4. Do you have something I can show my clients or patients about HIPAA?
  Yes! We have a “Compliance” page that shows how NetStar Secure was specifically designed to help you comply with HIPAA regulations for Electronic Communication. Click here to view our HIPAA compliance page.
 

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5. What is the difference between Safety Mail, Secure Messagel and Send File?
 
  • Safety Mail is an encrypted transmission of an email. Proof that one of these messages was sent to the intended recipient can be verified by clicking "Save a Copy".
  • Certified Mail can only be opened by the recipient if they enter the appropriate password. The sender then receives a notice in their inbox with the date and time that the message was received and opened.
  • Send File is for large files which do not lend themselves to normal attachments. This feature is used for sending large encrypted ZIP files, X-Rays, MRI's, etc.
 

 

 
6. Who do I contact to ask a question?
  Contact us with any questions by emailing us at: sales@netstartel.com 
 

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7. Why do I have to enter my password every time I log in?
  Your password is never stored on our servers. This is a security feature designed for your protection that enables you to comply with HIPAA or GLB requirements. When you login with your password our proprietary technology authenticates the password and that authentication is then passed to each page in an encrypted cookie. All communication to the server is also encrypted by the SSL connection so there are two levels of encryption protecting your password.
 

 
   

 
   

 
8. Why does NetStar Secure use Proprietary Code and Technology?
  Because any code or technology that can be purchased is vulnerable. Generic security codes and technology is is considered "at risk" because of its shared accessibility. NetStar Secure code and technology is exclusive and not sold or shared. If you can buy security technology, it can be compromised.
 

 
 

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9. How large is your customer base?
  Our customer base is over 50,000 ranging from individuals to enterprises with our "private label" VPN for entire hospitals and various business enterprises.
 

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10. Will the NetStar Secure system help us become HIPAA compliant?
  Yes. NetStar Secure will enable you to become HIPAA compliant regarding the regulation of electronic communication of protected health information. For more information regarding NetStar Secure and HIPAA compliance, click here.
 

 
   

 
11. Can NetStar Secure be self-managed?
  Yes. Our attributes for individual clients do allow for self management of all your secure files, documents, messages, audit trails, certified receipt of delivery and acknowledgements. Private Label VPN's have system administration for addition, deletion, access and suppression of their client base.
 

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12. How does the free trial offer work?
  The free trial offer is for evaluation purposes. A client can elect to continue by enrolling with a paid subscription or let it lapse. Many times the evaluation is for the establishment of a "private label" VPN.
 

 
   

 
13. Does the recipient of a password protected e-mail (Certified Mail) need to be a subscriber of your service?
  No. A Certified Mail message can be sent to anyone, regardless of whether or not they have an account with NetStar Secure.
   
   

 
14. How does a recipient of a password protected email retrieve their secure message if they do not have an account with NetStar Secure?
 

Unless you choose a specific password before you send the message, a temporary password will be included in the secure message notification. The recipient will need this temporary password in order to change it to one of their choice. Click the image to the right to view a sample notification.
 

 
 

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